Happy Hue Set
The Happy Hue Set is pure joy in outfit form. A cheerful yellow A-line kurta and pants with playful Victorian prints, this set is all about having fun while looking effortlessly chic. From the Romance and Rivets collection, it’s designed to brighten up your wardrobe—and your mood!
How can I check if you deliver to my pincode?
We currently deliver to most pincodes in India. If you want to confirm your pin code, please email us at support@horizontalworldwide.com
What are the delivery charges for my order?
Shipping is free for all domestic orders above Rs 8,000. Shipping charges will be calculated at checkout based on your order's weight, size, and destination. International shipping will be calculated at checkout based on your order's weight, size, and destination. Please write to us at support@horizontalworldwide.com in case of any queries.
How long does it take to deliver my order?
The standard delivery takes 7-10 working days to complete. For international orders, please expect delivery in 12–20 working days. Once your package is shipped, we will provide you with a tracking number so you can monitor the delivery status. Please ensure the shipping address is accurate and up-to-date to avoid any delivery delays or issues. While we strive to meet estimated delivery times, unforeseen circumstances, such as weather or customs delays, may impact shipping times. If you have any questions or concerns about your shipment, feel free to reach out to our customer support team for assistance.
Can I ship to multiple addresses at the same time?
Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.
Do you ship products outside of India?
We ship outside India (primarily to the US, Europe, and Australia). You can expect your orders to be delivered to almost all locations in the world. If there is any import duty, tax, or brokerage fee applicable, it has to be paid by the customer at the time of delivery.
Return
We accept returns placed within 7 days from the date of receipt. Return requests placed after 7 days of receipt will not be accepted.
Products bought in the sale are ineligible for return. They can only be exchanged for a different size.
Customized and altered products are ineligible for return.
Important things to keep in mind while sending back the product for return:
All items must have the original tags and should be unworn, unwashed, and undamaged.
To ensure your garments are not damaged during shipment, please re-use the entire original packaging for proper care and protection.
All return requests have to be initiated within 7 days of receipt of the product. You have to email exchange@horizontalworldwide.com from your registered email id to trigger the request, or WhatsApp us at +91-9310676029. If you wish to return any item(s), ship them to : UNIT NO-1719 BLOCK-HANNA, GAUR SAUNDARYAM, SECTOR TECHZONE 4, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201306, our dedicated team will ensure a smooth and prompt return experience for you.
It takes about 5–6 working days to complete your return request after your request has been triggered.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition that is damaged or missing parts for reasons not due to our error, or any item that is returned more than 7 days after delivery.
Wrong or Damaged Item Delivered
All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please notify us at exchange@horizontalworldwide.com within 2 days of receiving the order.
In case of either a damaged product return or size exchange, please write to exchange@horizontalworldwide.com with the subject: RETURNS. Clothing sent to us without a prior email will not be accepted. Horizontal must be notified within three days of receiving the clothes about your intent to exchange. Once the email is received, we accept returns within 15 days.
Hygiene Policy
Keeping in mind the health and safety of both our dear customers and our employees, we adhere to a stringent hygiene policy.
Refunds
We have two options for processing returns:
Store Credit: Store credit of an equal amount is issued, which can be used in future purchases from the brand website. This credit is available for one whole year.
Bank Refund: We refund the amount in your bank account. We need the following details: Name, Account Number, IFSC Code, Bank Name, and Branch Name to process the refund.
All refunds are processed within 14 days of successful reverse pickup.
Sale Items
We do not offer refunds on orders sold during the sale. Items bought in the sale can only be exchanged for a different size.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company; it may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at support@horizontalworldwide.com or WhatsApp us at +91-9310676029.